Chris Heise, an American Family Insurance agent in West Fargo, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Heise joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service. His office is located at 722 13th Ave. E.
"Industry-leading service is our standard across the board," said Jack Salzwedel, American Family president. "Almost two-thirds of American Family agents made the commitment to achieving this award, and that speaks volumes about their dedication to our customers." Heise has qualified for this award for 6 years. The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates. The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent. Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.