West Fargo insurance man recognized
Chris Heise, American Family Insurance agent in West Fargo, and Lynn Johnson, American Family Insurance agent in Fargo, have been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience program. The process consists of a customer satisfaction survey that measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.
“The American Star Excellence in Customer Experience Certification lets consumers know these are agents with an established track record of excellent customer service,” said Dan Schultz, American Family Insurance’s president and chief operating officer in a press release.