WEST FARGO — The West Fargo Police Department has announced it's conducting an internal investigation after a Facebook video circulated widely over the weekend showing officers handcuffing an armed man who said he had a concealed weapons permit.

In the video, it is unclear why the man is being detained in front of the Menard's store on 13th Avenue near 13th Street East. The video has been viewed more than 110,000 times on Facebook.

After releasing a statement Monday, June 8, only stating the department was aware of the video and would conduct an internal investigation, Interim Police Chief Jerry Boyer released a second statement giving additional details surrounding the incident.

According to the statement, the man walked into Menard's with his child, which is against store policy right now. After being asked to leave, he became "agitated, uncooperative and rude," the statement said.

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Store employees called police, and he left the store before police arrived, the statement said. When an officer got to the store, the man in the video informed the officer he had a gun.

"This call was not a concealed carry issue," the release said. "It was a response to a complaint by the employees of Menards of disorderly conduct and criminal trespass of an individual who happened to be armed with a legal firearm.

"Due to the individual’s continued state of agitation and non-compliance, the officer called for assistance and continued to provide instructions to keep the scene as safe as possible. It is at this time the recording begins. Once the other officers arrived on scene he was able to be controlled safely. He was never arrested or charged with a crime."

The man has been banned from Menard's stores, the release said.

Boyer refused further questions Monday.

According to the Monday afternoon statement, no formal complaints regarding the police department have been filed.

The man, Kristoffer Carter, said his "family is going through a lot right now" and declined to comment at this time.

Boyer also asked that any personal information of West Fargo officers be immediately removed from social media posts. Some posts have accused an officer of misconduct who was not at the scene, he said.

City officials said Monday afternoon that the department delayed issuing more information initially due to circumstances related to the COVID-19 pandemic, and "the department was not trying to have a lack of transparency."